All orders are delivered via satchel with COURIERS PLEASE.
The standard delivery charge is a flat fee of $10 (GST inclusive) for all deliveries to Australian addresses.
Please email email@example.com to get a quote for delivery outside of Australia.
Please note that we can only deliver to physical addresses and that a signature is required for all deliveries. We do not send to PO Boxes.
We endeavour to ensure that all orders are dispatched within 2 days after order is confirmed (received, paid and processed). We strive to have delivery within 5-7 business days
For delivery time outside Australia and New Zealand please email firstname.lastname@example.org.
To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package.
Please note : For all Pre-Ordered merchandise, delivery will occur within 5 business days of the goods being received into our stores (check the estimated delivery day/month in blue lettering against these styles). For any queries please email@example.com.
We would like you to be completely satisfied with your purchase. If you are not 100% happy we would gladly accept exchange or return of the unworn product at your own cost for postage. Items must be in its original condition as when it was received and in the original packing, please also include the original invoice. This will need to be done within 30 days of placing your order.
To return an item for a refund that is previously discussed with us, simply return your purchase to us in it's original condition as when it was received, must be unworn. The item must be in its original box. Send back within 28 days from the date of invoice. Please also enclose the original receipt. This postage will be at your own cost unless faulty.
Return goods to:
Ladies Shoe Warehouse. 221 Stafford Road, Stafford 4053 QLD.
When returning goods please use a reliable method of postage, as Bare Traps Retail P/L is not responsible for any items you return that go missing or become damaged in transit. The customer is responsible for postage costs back to our warehouse when returning an item for a refund or exchange.
Refunds will be credited to the credit card you used to purchase the goods within 1-5 working days of receiving them at our warehouse.
A refund will not be processed if the goods returned do not conform to our returns policy (ie Items must be Unworn, in Original Condition and Box, with Receipt of Purchase).
If you intend to exchange an item for a different size, simply e-mail firstname.lastname@example.org as soon as possible with the size you require so we can reserve it for you.
Exchanged items will only be dispatched when the returned unworn item is received by us, in its original condition and box within 28 days of purchase. Please also enclose the original receipt.
Return goods to:
Ladies Shoe Warehouse 221 Stafford Road, Stafford 4053 QLD
The customer is responsible for postage costs back to our warehouse when returning an item for exchange.
You will not be charged postage for your first replacement pair, however should you need to replace shoes for a different size more than once, you will be charged $10 postage per each additional pair.
If more convenient, you may also exchange your goods at a Bare Traps store (Qld) for a different size or style within 28 days or get a credit note. Please note that refunds are not available in store unless an item is faulty.
You may return faulty items purchased on-line for a refund or exchange within 3 months of purchase with proof of purchase – receipt or credit card statement.
If you intend to return a faulty item, please notify email@example.com before returning the item.
Goods received will be inspected.
Items deemed subject to fair wear and tear will not be accepted as faulty. The customer will be notified and the goods to be returned to them at their own expense.
Refunds for goods deemed faulty, including any postage you paid to receive the goods, will be credited to the credit card you used to purchase the goods.
If the goods you receive are not what you ordered please notify firstname.lastname@example.org as soon as possible. We will organise the return of the goods and the replacement of correct goods ASAP at our cost.
If goods are lost or damaged in transit, please contact us within 7 business days at email@example.com. We will use this information to make a claim against the carriers. We will offer you a choice of a replacement OR a full refund, once we have received confirmation from the carriers that delivery was not successful.